Refrigeration & Kitchen Solutions

Behind every thriving commercial kitchen is an entity ensuring the seamless operation of their equipment—the lifeblood of their business—with precision, expertise, and unwavering commitment.

Refrigeration & Kitchen (RK) Solutions is one such company. It ensures commercial kitchens are functioning with well-maintained appliances through its comprehensive and budget-friendly cooking equipment services. Its service portfolio includes maintenance of refrigeration systems, food equipment, and commercial heating and cooling systems.

“Unlike cookie-cutter companies, we work with our clients to develop tailored programs that effectively maintain their equipment,” says Joshua Hausgen, owner of Refrigeration & Kitchen Solutions (RK Solutions).

Its dedicated program, Planned Maintenance (PM), is designed to fit a client’s schedule and budget. It also provides emergency maintenance services available any time of the week.

As part of its maintenance services, RK Solutions’ technicians conduct a comprehensive analysis of all the equipment in a restaurant, extending beyond those assigned for service. This works as an additional benefit for clients as it invests significant time and effort to ensure that their equipment is functioning optimally.

RK Solutions uses proprietary software to track and manage its services from initiation to completion. The software records extensive information about a client’s restaurant, the equipment, the service quality, and the corresponding dates. Clients are notified of upcoming maintenance sessions to ensure their appliances receive top-quality care.

In instances where an appliance requires heavy maintenance, RK Solutions advises clients regarding the possibility of replacement rather than investing in servicing. This approach helps clients to effectively manage their capital expenditure of kitchen equipment.

RK Solutions primarily serves chain restaurants, with many clients using its services on a quarterly or more frequent basis. For example, Buffalo Wild Wings services its fryers, freezers and refrigerators quarterly through its PM program. Dominos, another esteemed client, relies on its services to conduct maintenance checks on its pizza ovens six times a year and keep them running. Apart from restaurant chains, it also serves large-scale kitchens.

A school district faced problems with their in-house maintenance staff, who lacked expertise in servicing their kitchen equipment and were frequently unavailable. To address this, they partnered with RK Solutions, which customized its PM program to include weekly service visits. By outsourcing their maintenance needs to RK Solutions, the school gained access to a larger pool of knowledgeable technicians, resulting in more efficient and effective service and better budget management.

Businesses like Jack in the Box and Qdoba have also experienced the benefits of outsourcing maintenance to RK Solutions. Its program covers maintenance and repair work while effectively managing assets, providing additional advantages compared to relying solely on in-house technicians.

RK Solutions’ service excellence is attributed to its experienced technician team who have over 20 years of field expertise. To ensure a continuous supply of technicians, it hires and trains new technicians and provides them with an opportunity to learn through its apprenticeship program, which incorporates classroom and on-site training. It offers numerous benefits to its technicians to attract and retain top-tier talent, guaranteeing its customers exemplary services.

Apart from maintenance services, RK Solutions offers a range of best-in-class kitchen equipment and OEM parts backed by a factory warranty. It also provides installation services, establishing itself as a one-stop shop that commercial kitchens can rely on to keep their kitchens running all year round without a hitch.