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Food Business Review | Thursday, April 11, 2024
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As customers' demands for speed, quality, and value for money rise, food service technology is developing swiftly. Though formerly considered a novelty, cloud or "ghost" kitchens are now commonplace, operating on a delivery-only paradigm. They offer several advantages, including more productivity, lower expenses, and more room for growth.
Fremont, CA: The food and beverage business, including the frozen food market, must adapt to customers' need for more individualized eating options as their attention shifts toward sustainability and wellness. As a result, F&B businesses of all stripes, from stores to eateries, must quickly adapt.
Conscious Lifestyle Choices
The increasing desire for ethical, organic, and ecologically friendly products is expected to fuel the growing trend of conscious eating.
Customers are now approaching food and health with greater awareness due to the Covid-19 outbreak. Customers want greater information about the origins and farming practices of their food. Furthermore, to combat climate change and promote animal welfare, an increasing number of customers are adopting alternative diets, including vegan, vegetarian, and flexitarian ones.
To keep up with this trend, food and beverage companies must update their offerings and launch new ones that reflect consumers' shifting preferences. To effectively engage customers, it is also important to make apparent the linked health advantages and sustainable qualities.
New Foodservice Models
As customers' demands for speed, quality, and value for money rise, food service technology is developing swiftly. Though formerly considered a novelty, cloud or "ghost" kitchens are now commonplace, operating on a delivery-only paradigm. They offer several advantages, including more productivity, lower expenses, and more room for growth.
Traditional kitchens and restaurants should consider the practicality of a lean food service model, such as cloud kitchens, to overcome the increasingly intense competition. They should evaluate the trade-off between rising revenue prospects and overhead expenses for internal and external models. Retailers of frozen foods must equally decide which alliances to cultivate and what services to provide to capitalize on what is undoubtedly a rising industry.
Increased Demand for Personalization
Customers now more than ever want individualized communications, product recommendations, and incentives from businesses. As communications spread across several channels in the digital realm, this tendency is expected to intensify even more.
Prominent merchants and restaurants utilize gathered information to enhance their comprehension of and attraction to their current and prospective clientele. Retail businesses may match customers with the right items and promotions through their preferred channels by leveraging data from various touchpoints, including a centralized database, real-time data, and data from IoT devices.
Personalized nutrition is becoming a more popular tool for frozen food vendors and delivery services to interact with customers and collect data.
Whether through data collecting, communication, or branding, a customer-centric strategy will always enhance lead creation and engagement. F&B organizations may improve their customer service and interaction capabilities while maintaining flexibility by allocating resources toward customization solutions.