Recasting the Food Service Industry Using Technology

To ensure a successful technology deployment, foodservice firms' initiatives should always be customer-centric and focus on improving customer experience.

Businesses that fail to adopt innovative technologies in the digital age are at great risk of falling behind their competitors, and no industry is exempt from this. Digital solutions vary the way firms are being conducted across all sectors, even in those that are conventionally reliant on the human workforce.

One such industry experiencing a revolutionary transformation is the foodservice industry. On top of rationalizing ordering and stocking processes, technological advancements have made significant strides in recent years, boosting sales and improving customer experiences.

Voice recognition has come to a long distance, and some vendors integrate virtual assistant-based ordering functions into their services. With AI's support, food service firms can now use automated processes to handle voice orders from mobile apps, kiosks, etc.

A customer can walk up to a premise and spot an order without getting through. A system can be put at the drive-in and on the phones to raise efficiency and accelerate order fulfillment, which could be highly manageable during peak hours.

Scheduling an ideal staffing level and managing a properly stocked kitchen is a significant challenge for any restaurant operator. AI-based integrated restaurant management platforms take the assumption out of the equation.

It can detect labor demands, track and order products based on sales figures, decide supply levels in real-time, accounting for the seasonal delay and disruptions in the supply chain, and way more. When resources are given contingent on actual demand data contrary to hunches, the benefits will be apparent in the bottom line.

More operators seek to use their data tactically to shift more goods and services to boost profit. Latest restaurant management platform vendors have access to information to derive valuable insights regarding customers' dining patterns, seasonal preferences, and other geographic-certain trends. These insights could then be leveraged to forecast the volume of goods to be stocked up, schedule a new menu item release, plan a store expansion and staffing, and set competitive pricing, among other things.