Food Business Review

Think of a customer at the food shelf in a retail store, scanning row after row for seasonings and pantry staples. That shopper has only a few seconds to decide whether a product feels worth taking home based on quality and presentation. When both align, the product earns the consumer’s confidence. In a crowded aisle where budgets are tight and choices are endless, that split-second trust is what keeps shoppers coming back. That is exactly where Mi Costenita earns its place on the shelf. The company supplies high-quality dried peppers, spices, seasonings, candies, snacks, and salsas to retailers across the country. About 80 percent of its customers are small, independent grocers, while the remaining 20 percent includes major chains such as Walmart, Albertsons, Kroger, Piggly Wiggly, and Heritage Grocers. For the past thirty years, the company has operated with the belief that great pantry staples start with uncompromising quality and end with a product that looks as good as it is. “Porque lo más importante es usted - Because what matters most is you,” says Juan Valerio, CEO of Mi Costenita. That commitment shows up in everything Mi Costenita does, from sourcing only products that meet its standards, to designing bold, culturally rooted packaging, to keeping shelves stocked exactly when retailers need them.

Top Food Service Innovation 2026

When consumers repeatedly reach for the same product, brand value is built. For many food companies, achieving that repeat purchase is the hardest outcome to design. Success is not just about flavor, it requires balancing manufacturability, cost, shelf life, packaging, and how a product fits into consumers’ routines. Integrated Culinary Systems (ICS) partners with food brands to navigate these challenges, embedding its culinary and R&D expertise into clients’ development processes. Working side by side with internal teams, the company aligns with a brand’s vision and integrates operational, commercial, and culinary insight to develop, refine, commercialize, and launch high-performing products with crave appeal. From concept ideation and formulation to packaging, marketing, and sales support, ICS ensures every product resonates with consumers and performs seamlessly across the supply chain. “Our passion and understanding of food help us create products that truly connect with consumers, whether in food service or retail,” says Michael Robins, president. A well-respected leader in his field, Robins is one of fewer than 75 globally certified Master Chefs with over 40 years of R&D experience. That blend of craft and commercial fluency defines how ICS approaches every project, every client, and every challenge. The company acts as an à la carte partner, offering tailored solutions to a range of needs. Whether it is solving a shelf-life issue by rethinking ingredients within tight declaration constraints, designing recipe formulations for a new processing line, or addressing a marketing or packaging challenge, ICS is equipped to deliver. With a chef’s eye for presentation and an engineer’s mind for scale, the company ensures solutions that meet both culinary and operational requirements..

Commercial Kitchen Equipment Repair Services

Successful culinary workspaces are harvesting the fruit of seamless equipment operations— Thanks to Santos Technical Services for ensuring all of their chef’s gears fire up without fail. An authorized and certified service provider for leading foodservice equipment brands, the company has become the hot ticket in the world of eateries for upholding proactive equipment care over reactive repairs. Its quick response time and competitive pricing have gained the trust of various establishments, including fast-food chains, restaurants and coffee shops. The kitchen might be the heart of the restaurant, but nothing disturbs service faster than a broken appliance. Santos Technical Services’ expert maintenance and repairs mean no delays or disruptions—just seamless operations all day long. From the morning rush to the last call of the night, service progresses as planned, and the kitchen never skips a beat. “Our customer-centricity helps build strong partnership with our clients, allowing them to benefit from exceptional service that keeps their kitchen equipment running in optimal condition,” says Reginaldo Santos, president. “We are a response to the industry’s demand for skilled professionals who can diagnose and sew up high-tech appliances.” In the foodservice industry, a malfunctioning diary dispenser or an outdated system can lead to costly downtime and inflate energy bills. The company helps clients avoid unexpected breakdowns and increased operational costs through repair services, scheduled maintenance programs and advanced diagnostics. From fast-cooking ovens and toasters to espresso machines, refrigeration units and water filtration systems, its team repairs every piece of equipment without a hitch. The company is a proud Commercial Food Equipment Service Association (CFESA) member and an authorized service provider for a range of highly distinguished brands, including BUNN, TurboChef, ACP Inc., Pentair and Manitowoc. Santos Technical Services’ certifications with Schaerer, Eversys and Carter-Hoffmann demonstrate its unwavering commitment to delivering high-quality service while preserving the integrity of the equipment’s warranty. Dedicated associates swiftly respond to service calls and gather necessary equipment information, including its type, nature of service and location. Technicians are then notified to resolve the issue and conduct follow-ups to confirm that no additional problems are anticipated. By tracking repair history and usage patterns and leveraging company vans equipped with essential parts of major brands, they ensure that most challenges are solved right off the bat.

IN FOCUS

The Next Phase of the Dried Chili Market: Transitioning From Commodity to Experience

The dried chili market is shifting from basic heat and price to premium, experience-driven branding—valuing origin, emotional engagement, transparency, and digital community to build lasting consumer loyalty.

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Redefining Food Service: Advancing from Mass Consumption to Regenerative Hospitality

The global food service industry is evolving into a data-driven, personalized, sustainable, and tech-integrated ecosystem, blending biological precision, regenerative practices, and immersive digital experiences for holistic dining.

Learn more

EDITORIAL

Scaling Food Service Through Flavor Consistency And Ingredient Discipline

Food businesses are discovering that flavor consistency is a competitive edge. As menus scale across locations and formats, success depends on ingredients that perform the same way every time and systems that utilize them efficiently. This shift is drawing producers and food service operators closer together, where the way an ingredient is grown, processed and delivered directly impacts kitchen performance and customer trust.

That reality is reshaping both the production of dried chilies and food service strategies. Chili producers are moving beyond volume-driven drying toward precision-controlled processes that deliver predictable heat, aroma and color, qualities chefs and manufacturers now depend on to maintain consistency across menus and packaged formats. At the same time, food service innovation is responding to labor shortages, waste reduction mandates and personalization demands by redesigning how menus are built and executed. Data-led menu engineering, automation and sustainable kitchen models are enabling operators to utilize premium, flavor-sensitive ingredients more efficiently.

Driven by these trends, the dried chili producers’ market is projected to grow US $10.15 billion by 2030 at a two percent CAGR and the food service innovation industry is expected to reach US $6.46 trillion by 2035 at a CAGR of 5.3 percent annually.

This magazine features thought leadership from Andrew Wiehebrink, Director of Spirit Research and Innovation at Independent Stave Company, who examines how advanced cooperage science is transforming the whiskey barrel from a passive vessel into an active driver of flavor and sustainability. We also highlight insights from Stephanie Thornton, Senior Innovation Manager at Finlays, who shares how science-led product development, automation and health-focused beverage innovation are helping food service brands address labor constraints and consistency.

We hope this edition offers practical insight for food producers, product leaders and food service operators working to balance quality and scale. In a market where ingredients and execution shape brand trust, this issue highlights the individuals and ideas that are raising the bar for flavor integrity and operational discipline, along with innovation across the food value chain.