NOVEMBER 202319 Numerical Data vs. Color-Coding Datawas required based on a report, a "2" would be marked, and the cell would turn red. A Must: TestingRegardless of how impressive a program appears on paper; field testing is an indispensable prerequisite before a full-scale launch. Failure to do so risks undermining the faith and respect of your staff, should the program falter, or if the training material is not comprehensive yet still digestible during the release. My favorite moment from this project occurred during the first meeting with the test group. I explained the scorecard would provide a single source for monitoring food safety. Then I presented the original numerical worksheet. SILENCE! It was the response I anticipated. Then I displayed the heat map version they would be testing. The team immediately understood compliance levels. SUCCESS! The reveal created the biggest switch from a negative to a positive response I have ever experienced during a meeting. Testing TimelineFor testing, I selected one market ­ a small group - to evaluate the scorecard's performance for six months. Although it may seem like an extended duration, the feedback we received proved to be invaluable. The initial four weeks were dedicated to training, then the subsequent eight weeks were focused on gathering feedback for all sections of the scorecard and ensuring the accuracy of the automated data. Based on the feedback received, subtle adjustments were made, and testing continued for an additional three months. Unveiling the ScorecardThe launch of the Food Safety Scorecard was an undeniable success. We conducted thorough training for our regional leaders and assisted them with cascading the information down to the restaurants. We also posted job aids for added support. Considering a Food Safety Scorecard for Your Team? 1. Clearly define the food safety areas you wish to measure, ensuring that the selected KPIs provide measurable results. 2. Consider who will review the reports and who will be accountable for corrective actions.3. Test your scorecard on a small group before launching companywide. Releasing a flawed program hinders its success. 4. Conduct an introductory session to prepare your teams for the official launch. Provide post-training job aids that capture essential points and address frequently asked questions. 5. Evaluate your scorecard program at least every six months and make necessary adjustments. Evaluate if the data you are collecting is necessary to determine your food safety performance. Navigating the intricate terrain of our fast-paced and tightly regulated industry can undoubtedly seem overwhelming. Yet, these objectives are within reach for any organization. Just remember that the not-so-secret ingredients to a successful program are simplification, continuous improvement, and the pursuit of excellence in our shared goal of safeguarding public health. The not-so-secret ingredients to a successful program are simplification, continuous improvement, and the pursuit of excellence in our shared goal of safeguarding public health
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